Privacy Policy

At Chalet Authentik, we respect your privacy and are committed to protecting the personal information you share with us. This policy explains what information we collect, how we use it, and what your rights are, in accordance with Quebec's Law 25 on the protection of personal information and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

Information we collect

When you make a booking or contact us, we may collect: your name, email address, phone number, mailing address, and the payment information required to process your reservation. Payments are processed securely by our providers (Lodgify and Stripe); we do not store your credit card information on our own systems.

How we use your information

We use your personal information to process and confirm your reservations, communicate with you before, during and after your stay, respond to your questions, and meet our legal and tax obligations.

Sharing of information

We do not sell or rent your personal information. It may be shared with our service providers (booking platform Lodgify, payment processor Stripe) only to the extent necessary to process your reservation.

Cookies

Our website may use cookies to improve your browsing experience and analyze site traffic. You can set your browser to refuse cookies, although some site features may then be limited.

Data retention

We keep your personal information only for as long as necessary for the purposes for which it was collected, or as required by applicable law.

Your rights

Under Law 25 and PIPEDA, you have the right to access your personal information, request corrections, and request its deletion, subject to our legal obligations. To exercise these rights, contact us using the details below.

Contact us

For any questions about this privacy policy or your personal information, contact us through our booking or contact form on this site. Last updated: July 2026.